We want you to be completely satisfied with your purchase from retrosaga.ca. If you're not satisfied with your purchase, you can return it within 30 days of the original purchase date for a full refund.

Eligibility for a Return

To be eligible for a return, the following conditions must be met:

- Original Packaging: The product must be in its original packaging, with all accessories and documentation included.
- Condition: The product must be in new and unused condition, free from any damages or defects.

If you meet these conditions and would like to request a return, please contact us at support@retrosaga.ca to initiate the return process. We will provide you with instructions on how to return the product to us.

Exclusions

Please note that we cannot accept returns for:
- Custom or personalized orders
- Products that have been altered or modified after purchase
- Digital products, such as downloadable software or online subscriptions

Shipping and handling fees are non-refundable unless the return is a result of our error. You are responsible for paying the return shipping costs unless the return is due to our error.

Refunds

Once we receive your returned product and verify that it meets the conditions for a return, we will process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase.

Contact Us

If you have any questions about our returns policy, please don't hesitate to contact us at support@retrosaga.ca.

At retrosaga.ca we stand behind the quality of our products and offer a 12-month warranty on all items.

12-Month Warranty Details

- Coverage Start: The warranty period begins on the purchase date.
- Covered Issues: This warranty covers defects in materials and workmanship.
- **Exclusions:** Damages resulting from misuse, abuse, accidents, or unauthorized modifications are not covered.

How to Claim Your Warranty

1. Contact Us: If you believe your product is defective, reach out to us at support@retrosaga.ca.
2. Provide Information: We will require proof of purchase and may ask for a description of the issue along with photos or videos.
3. Assessment: Based on the information provided, we'll determine if the issue is covered by the warranty.
4. Next Steps: If covered, we will give instructions for returning the product for repair or replacement.

Shipping Fees

- Not Covered: Shipping and handling fees are not included in the warranty coverage.
- Responsibilities: You may need to cover these fees unless the return is due to our error.

Exclusions

The following products are excluded from the 12-month warranty:

- Custom or personalized orders
- Products altered or modified after purchase

If you have any questions about our warranty policy, please don't hesitate to contact us at support@retrosaga.ca. 

Carby Component Cable - No ETA

Carby - Late October 2024

Dust Covers - Late October 2024

RGB Cables - Late October 2024

What payment methods do you accept?

We accept major credit cards, including:

• Visa
• MasterCard
• American Express
• Paypal
• Shop
• Sezzle

Privacy Policy

Welcome to Retrosaga.ca, where your privacy is our priority. This policy outlines how we collect, use, and share personal information when you visit or make a purchase from our retro games store at retrosaga.ca. By using our website, you agree to the practices described in this privacy policy.

Information We Collect

When visiting or purchasing from Retrosaga.ca, we collect:

- Contact Information: Name, email address, and phone number
- Payment Information: Credit/debit card number and expiration date
- Shipping and Billing Addresses
- Order History and Preferences

How We Use Your Information

We use your personal information to:

- Process and Fulfill Orders
- Communicate and Provide Customer Service
- Send Promotional Emails and Newsletters*(only if you opt-in)

Sharing Your Information

We do not sell or rent your personal information to third parties.

Protecting Your Information

We employ technical safeguards like encrypted storage and secure servers, alongside physical security measures. However, we cannot guarantee complete security. It is your responsibility to protect your login information.

Your Rights and Choices

You have the right to:

- Opt-Out of Promotional Emails: Follow the unsubscribe instructions in emails.
- Access, Update, or Delete Information: Log into your account or contact us at support@retrosaga.ca.
- Object or Restrict Processing: Contact us if you have any concerns.

Opting out or withdrawing consent may impact our ability to provide certain services.

Changes to This Privacy Policy

We may update this policy to reflect changes in practices or laws. Please review this policy regularly.

For any questions or concerns, contact us at support@retrosaga.ca.

Retro Saga's Stance on Piracy and EverDrive Usage

Retro Saga is firmly against piracy and does not condone it in any form. Our EverDrive range is specifically intended for the following legitimate purposes:

1. Development: Utilizing EverDrive for game or software development.
2. Playing freeware games: Engaging with games that are distributed for free.
3. Playing back-up games: Using back-up copies of games that you personally own. This does not include back-ups obtained through other means such as downloading. It’s essential to verify the legality of playing back-up games in your region, as laws vary across different territories.

By adhering to these guidelines, you help maintain the integrity of the gaming community and comply with legal standards. Always ensure your actions align with local regulations to avoid any legal complications.

For more information, visit our website or contact our support team.