Frequently Asked Questions

Welcome to RetroSaga!

We are a team of retro gaming enthusiasts who are passionate about preserving and sharing the magic of classic games. Our mission is to provide a platform for players to relive the nostalgicias of their favorite games from the past.

Our website, retrosaga.ca, offers a wide variety of retro accessories from different consoles, including Nintendo, Sega, and PlayStation. We have a great collection of controllers, everdrives, HDMI adapters, and we are constantly adding new products to our library.

In addition to offering a vast selection of accessories, we also have a community forum where players can discuss their favorite games, share tips and tricks, and connect with other retro gaming fans.

We believe that retro games are a vital part of gaming history, and we are dedicated to keeping them alive for future generations to enjoy. Whether you are a seasoned veteran or a newcomer to the world of retro gaming, we welcome you to join us on this journey through the past.

Thank you for choosing RetroSaga!

If you need any help or assistance, please email us at support@retrosaga.ca.

We work Monday to Friday between 9am - 5pm.

If you need installation or repair assistance, please contact: 

Leon Kiriliuk

email: leonki@gmail.com

Twitter: @leonkiriliuk   (link to: https://twitter.com/leonkiriliuk) 

Last updated: [January 2023]

Introduction

At retrosaga.ca, we are committed to protecting the privacy of our customers. This privacy policy explains how we collect, use, and share personal information when you visit or make a purchase from our online retro games store at retrosaga.ca.

By using our website, you agree to the collection, use, and sharing of your personal information as described in this privacy policy.

What personal information do we collect?

We collect the following types of personal information from you when you visit our website or make a purchase:

• Contact information, such as your name, email address, and phone number
• Payment information, such as your credit or debit card number and expiration date
• Shipping and billing addresses
• Order history and preferences

How do we use your personal information?

We use the personal information we collect from you for the following purposes:

• To process and fulfill your orders
• To communicate with you about your order and provide customer service
• To send you promotional emails and newsletters (if you opt in to receive them)

Do we share your personal information?

We do not sell or rent your personal information to third parties.

How do we protect your personal information?

We take appropriate security measures to protect against unauthorized access to or alteration of your personal information. These measures include technical safeguards, such as encrypted storage and secure servers, as well as physical security measures to protect against unauthorized access to our systems.

While we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us. It is your responsibility to protect the security of your login information.

Your rights and choices

You have the following rights and choices regarding your personal information:

• You can opt out of receiving promotional emails and newsletters by following the unsubscribe instructions included in the emails.
• You can access, update, or delete your personal information by logging into your account or contacting us at [contact email or phone number].
• You can object to the processing of your personal information, or request that we restrict the processing of your personal information, by contacting us at support@retrosaga.ca.

Please note that if you opt out of certain uses of your personal information, or withdraw your consent, it may affect our ability to provide you with certain products or services.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or relevant laws. We encourage you to review this privacy policy regularly for any

Retro Saga is totally against piracy and does not support it. Our EverDrive range is intended to be used for the following reasons

[1] Development

[2] Playing freeware games

[3] Playing back-up games of games you personally (physically) own
and this does not include back-ups you obtained by other methods
including downloading. You need to check if playing back-up games is
legal in your territory as laws are different in each territory.  

We want you to be completely satisfied with your purchase from retrosaga.ca. If you are not satisfied with your purchase, you may return it within 30 days of the original purchase date for a full refund.

To be eligible for a return, the following conditions must be met:

• The product must be in its original packaging, with all accessories and documentation included.
• The product must be in new and unused condition, free from any damages or defects.

If you meet these conditions and would like to request a return, please contact us at support@retrosaga.ca to initiate the return process. We will provide you with instructions on how to return the product to us.

Please note that we cannot accept returns for custom or personalized orders, or for products that have been altered or modified after purchase. We also cannot accept returns for digital products, such as downloadable software or online subscriptions.

Shipping and handling fees are non-refundable, unless the return is a result of our error. You are responsible for paying the return shipping costs, unless the return is a result of our error.

Refunds

Once we receive your returned product and verify that it meets the conditions for a return, we will process your refund within 7 business days. The refund will be credited to the original payment method used for the purchase.

If you have any questions about our returns policy, please don't hesitate to contact us at support@retrosaga.ca.

Postage costs for unwanted returns must be covered by the buyer.

At retrosaga.ca, we stand behind the quality of our products and offer a 12-month warranty on all of our products.

The 12-month warranty period begins on the date of purchase and covers defects in materials and workmanship. It does not cover damages resulting from misuse, abuse, accidents, or unauthorized modifications.

If you believe your product is defective and falls within the scope of this warranty, please contact us at support@retrosaga.ca to initiate the warranty process. We will require proof of purchase and may ask you to provide a description of the issue, as well as photos or videos of the product.

Based on the information you provide, we will determine whether the issue is covered by the warranty and, if so, will provide you with instructions on how to return the product for repair or replacement.

Please note that shipping and handling fees are not covered by the warranty, and you may be responsible for paying these fees, unless the return is a result of our error.

Exclusions

The following products are excluded from the 12-month warranty:

• Custom or personalized orders
• Products that have been altered or modified after purchase

If you have any questions about our warranty policy, please don't hesitate to contact us at support@retrosaga.ca.

We ship all goods from our Toronto warehouse via a tracked service to Canada & the USA. Orders are dispatched the next working day unless it is placed on a Friday which is then dispatched on the Monday.

We are closed for all public bank holidays.

If you receive the wrong product, please email as at support@retrosaga.ca and we will arrange the return of the wrong product & the dispatch of the correct one as soon as possible. We will cover all postage costs.

If you have purchased more than one product from us, these may be dispatched separately. 

Should you need assistance please email us at support@retrosaga.ca.